Privacy Policy
Eidoforge builds websites and operates Eidolon AI agents that businesses use to talk with their customers on messaging platforms. This policy explains what information we handle, why, and who else is involved. It is written to be read, not to be impressive.
1. Who this covers
This policy applies to eidoforge.com and to the Eidolon AI agents we operate on behalf of businesses that use our service.
When you message a business's AI agent, that business decides what the agent is for and how it responds. Eidoforge runs the software and infrastructure on their behalf. If you want your data removed, you can contact either us or the business you were talking to — see section 8.
2. What we handle
When you message one of our agents, we handle:
- The messages themselves — text, and any images or files you send.
- Your platform identifier — your WhatsApp phone number, or your Instagram account identifier, together with the display name the platform gives us.
- Conversation history — we keep past messages so the agent has context and does not ask you the same thing twice.
- Notes the agent forms about you — for example that you asked about a particular product, or a preference you mentioned.
- Booking details, where the business uses booking — dates, times, and what was reserved.
- Payment request details, where the business uses them — amounts, currency, and whether a request was marked paid. We do not collect or store card numbers. Payments are made by bank transfer or QRIS directly to the business, not through us.
On the website itself we do not use advertising trackers or third-party analytics cookies. Your language preference is stored in your own browser and never sent to us.
3. Why we handle it
To answer your messages, to let the business serve you, and to keep the service working and secure. We do not sell your information, and we do not use your messages to advertise to you.
4. AI processing — please read this one
Replies are generated by AI models. To produce a reply, the content of your conversation is sent to third-party model providers. As of the effective date above, those are:
- DeepSeek
- Google (Gemini)
- Mistral AI
Each provider handles that data under its own terms. If this list changes, this page changes with it.
A person at the business may read your conversation and may reply to you directly. An agent can also escalate a conversation to the business owner.
5. Messaging platforms
Messages reach us through Meta — WhatsApp and Instagram. Meta delivers the messages and handles them under its own privacy policy, which we do not control. Your relationship with Meta is separate from your relationship with us or with the business.
6. Where it is stored
Data is stored on servers we operate on Google Cloud Platform. Each business gets its own isolated installation — one business's conversations are not readable by another.
7. How long we keep it
We keep conversation history for as long as the business we run the agent for continues to use the service, because the agent needs it to remember you. When a business stops using Eidoforge, its installation and the data in it are removed. You can ask for your own data to be deleted sooner — see below.
8. Your choices
You can ask us to:
- tell you what we hold about you,
- correct it if it is wrong,
- delete it, or
- stop the agent from messaging you.
Email hello@eidoforge.com and say which platform and account you messaged from, so we can find the right conversation. We will respond within 30 days. You can also simply tell the agent you want to stop, or block the account on the platform.
9. Security
Access to installations is restricted and credentials are held in server-side configuration, not in the AI agent's own instructions. No system is perfectly secure, and we will not pretend otherwise; if a breach affects your data we will say so.
10. Children
Our service is for businesses and their customers, and is not directed at children under 13. We do not knowingly collect their information. If you believe a child has messaged one of our agents, contact us and we will delete it.
11. Changes
We will update this page when what we do changes, and move the effective date at the top. Material changes will be noted here rather than made quietly.
12. Contact
Eidoforge
Email hello@eidoforge.com
WhatsApp +62 851-2156-0965
